Effective Date: 20th July 2025

At Tech Pragna (“we,” “our,” or “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, attend offline classes, or access our educational services. By accessing or using our services, you agree to the collection and use of your information as described in this policy.

If you do not agree with any part of this Privacy Policy, please do not use our services.

1. Scope of Policy

This Privacy Policy applies to:

• Our website (www.techpragna.com)

• In-person training centers

• All online and offline courses, webinars, workshops, and educational services offered by Tech Pragna

2. Information We Collect

2.1 Personal Information

When you register for a course, attend a session, or communicate with us, we may collect:

• Full Name

• Date of Birth

• Email Address

• Phone Number

• Residential Address

• Educational Qualifications

• Payment Information (collected via secure third-party payment gateways)

• Government-issued ID (where applicable)

2.2 Non-Personal Information

We may automatically collect certain non-personal data when you access our website or app, such as:

• IP Address

• Browser Type

• Device Information

• Operating System

• Time Zone

• Pages Visited

• Duration of Visit

2.3 Special Category Information

In specific situations (e.g., government or employment-related courses), we may be required to collect documents like identity proof or professional certifications, strictly for verification purposes.

3. How We Use Your Information

Your information helps us deliver, improve, and personalize our services. We use your information for:

• Registration & Account Management: To register you for courses, create your account, and manage your access.

• Course Delivery: To provide access to online/offline classes, educational content, learning resources, and assessments.

• Communication: To send important notifications, course updates, payment reminders, and promotional offers (if opted-in).

• Payment Processing: To securely process course fees and transaction records.

• Support Services: To respond to your queries and provide customer support.

• Compliance: To comply with legal, regulatory, or audit requirements.

4. Sharing and Disclosure of Information

4.1 With Instructors and Staff

Your basic information (name, enrolled course, contact details) may be shared with trainers and support staff strictly for educational and administrative purposes.

4.2 With Third-Party Service Providers

We may use trusted third-party service providers for:

• Payment processing

• Hosting services

• Learning management systems

• SMS/email communication

• Marketing platforms (with your consent)

These third parties have access to your data only to perform their services on our behalf and are obligated not to disclose or use it for other purposes.

4.3 Legal Requirements

We may disclose your personal information:

• To comply with legal obligations

• To protect the rights or safety of  Tech Pragna, our users, or the public

• To respond to legal requests from law enforcement or government agencies

5. Data Security

Tech Pragna implements robust security measures to protect your personal data, including:

• SSL encryption for website transactions

• Secured databases with restricted access

• Two-factor authentication for internal systems

• Regular security audits and updates

Despite our best efforts, no system is 100% secure. We cannot guarantee absolute security of your data but we follow industry best practices to minimize risks.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy.

• Financial records are retained as required by Indian law.

• Upon course completion, your data is retained for certification and verification purposes, unless you request deletion (subject to applicable law).

7. Your Rights

As a user of Tech Pragna, you have the following rights:

• Access: Request access to the personal data we hold about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of your personal data (subject to regulatory requirements).

• Withdraw Consent: Opt-out of marketing communications at any time.

• Data Portability: Request a copy of your data in a commonly used format.

• File Complaints: You can raise complaints with relevant data protection authorities if you believe your rights are violated.

To exercise these rights, contact us at info@techpragna.com.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience

• Analyze website traffic

• Remember your preferences

• Provide personalized content

You can choose to disable cookies in your browser settings, though this may limit some features of our services.

9. Third-Party Links

Our platform may contain links to third-party websites or services not controlled by us. We are not responsible for the privacy practices of these third parties and encourage you to read their privacy policies before providing any personal data.

10. Children’s Privacy

Our services are primarily intended for individuals aged 18 years and above. If you are under 18, you must use our services with the consent and supervision of a parent or guardian. We do not knowingly collect data from minors without parental consent.

11. Privacy Policy Updates

Tech Pragna may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated policies will be posted on our website with the revised effective date. Continued use of our services after changes constitutes your acceptance.

12. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy, you may contact us at:

Tech Pragna
📍 Location: Jayanagar, Bangalore, India
📧 Email: info@techpragna.com
📞 Phone: +91 9845525377
🌐 Website: www.techpragna.com